1. Data controller

In accordance with Regulation (EU) 2016/679, the General Data Protection Regulation (GDPR), and Spanish Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD), users of this website are informed that any personal data provided through it will be processed by:

Data controller: Grupo Vio Sonora S.L.
Trading name: Vio Sonora
Tax ID (CIF): B26692087
Registered address: Calle Almirante 10, 4, 9, 46003 Valencia, Spain
Email: info@viosonora.com
Phone: +34 624 817 197

2. Personal data we may collect

Through this website we may collect the personal data that users voluntarily provide via contact forms, reservations, enquiries or other means of communication.

This data may include, among other things:

  • First name and surname.
  • Email address.
  • Phone number.
  • Information relating to a reservation.
  • The content of enquiries or messages sent.
  • Any other information the user voluntarily provides.

The website may also collect certain technical information about browsing through cookies or similar technologies, as set out in our Cookie Policy.

3. Purposes of processing

The personal data provided by users will be processed for the following purposes:

  • To handle requests for information and enquiries received through the website.
  • To handle table reservation requests.
  • To contact the user regarding a reservation or enquiry.
  • To respond to requests, incidents or communications.
  • To maintain any commercial or customer-service relationship that may arise from the contact.
  • To comply with applicable legal obligations.

Personal data will not be used for purposes other than those for which it was collected without first informing the user.

4. Legal basis for processing

The legal basis for processing the data depends on the purpose concerned:

  • Consent of the data subject, when the user voluntarily submits a contact form, enquiry or request.
  • Pre-contractual measures or performance of a contract, when processing is necessary to manage a reservation or a requested service.
  • Compliance with legal obligations, when certain data must be kept or processed under current legislation.
  • Legitimate interest, when necessary to ensure the proper operation, security and management of the website, or to respond to communications relating to services previously requested.

5. Data retention

Personal data will be kept only for as long as necessary to fulfil the purpose for which it was collected.

Data relating to enquiries or requests for information will be kept for as long as necessary to respond to and manage those communications.

Where there is a contractual or commercial relationship, data may be kept for the periods required by applicable tax, commercial or other legislation.

Once the relevant periods have expired, the data will be deleted or appropriately blocked.

6. Disclosure of data to third parties

As a general rule, Grupo Vio Sonora S.L. will not disclose users’ personal data to third parties, except where:

  • It is necessary to provide a requested service.
  • There is a legal obligation to do so.
  • It is necessary for the performance of a contract.
  • The user has given prior consent.

Providers of technology services, web hosting, maintenance, email, reservation systems or similar services acting as data processors may have access to certain personal data.

These providers will process the data only on the controller’s instructions and in accordance with current data protection legislation.

7. International data transfers

If any of the providers used by Grupo Vio Sonora S.L. is located outside the European Economic Area or processes data from third countries, the appropriate safeguards required by the GDPR will be adopted, such as standard contractual clauses approved by the European Commission or other legally recognised mechanisms.

8. Users’ rights

Users may exercise their data protection rights at any time:

  • Right of access: to know what personal data we process.
  • Right to rectification: to request the correction of inaccurate or incomplete data.
  • Right to erasure: to request the deletion of their data when it is no longer necessary.
  • Right to object: to object to the processing of their data in certain circumstances.
  • Right to restriction of processing: to request that the use of their data be temporarily restricted.
  • Right to data portability: to receive their data in a structured format and transfer it to another controller, where applicable.
  • Right to withdraw consent: at any time, without affecting the lawfulness of processing carried out before its withdrawal.

To exercise these rights, users may send a request to:

info@viosonora.com

The request must state the right the user wishes to exercise, and additional information may be requested to verify the requester’s identity.

9. Complaints to the supervisory authority

If users consider that the processing of their personal data does not comply with current legislation, they may lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos, AEPD).

More information is available on the AEPD’s official website.

10. Data security

Grupo Vio Sonora S.L. will adopt the technical and organisational measures reasonably necessary to protect personal data against loss, misuse, unauthorised access, alteration or destruction.

However, no system for transmitting or storing information over the Internet can guarantee absolute security.

11. Website forms

When users provide personal data through a form, they must first accept this Privacy Policy.

Fields marked as mandatory must be completed so that the request can be handled correctly.

Users guarantee that the data they provide is true, accurate and up to date.

12. Data of minors

This website is not specifically aimed at minors.

Minors should refrain from providing personal data without the authorisation of their parents, guardians or legal representatives where such authorisation is legally required.

13. Links to third parties

This website may contain links to third-party websites, platforms or services.

Grupo Vio Sonora S.L. is not responsible for the privacy policies, content or data protection practices of such external sites.

Users are advised to consult the relevant privacy policies before providing personal data to third parties.

14. Changes to this Privacy Policy

Grupo Vio Sonora S.L. reserves the right to amend this Privacy Policy to adapt it to legislative, case-law or technical changes, or to changes in the services offered.

When significant changes are made, the revision date of this policy will be updated.

This English version is provided for information purposes. In the event of any discrepancy, the Spanish version shall prevail.

Last updated: October 2026.